At gamehq, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. This page outlines the tools, resources, and commitments gamehq has in place to help every Filipino player stay in control of their gaming experience.
Gambling is addictive. Know when to stop.
From the moment you register, gamehq puts a full suite of player protection tools at your fingertips. Here's what we have in place for you.
gamehq enforces a hard 21+ age requirement for all players, in line with Philippine gambling regulations. Every account undergoes KYC verification before any real-money play is permitted. No exceptions, walang palya.
Set daily, weekly, or monthly deposit limits directly from your gamehq account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period.
Set a maximum session duration so gamehq automatically logs you out after your chosen time. A reminder notification appears 15 minutes before your session limit is reached, giving you time to wrap up.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your gamehq account is temporarily suspended and you cannot log in or make deposits.
For players who need a longer break, gamehq offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for the chosen period — this is by design, to protect you.
gamehq sends periodic in-session pop-up reminders showing how long you've been playing and your net win/loss for the session. These reality checks help you stay aware of your gaming activity in real time.
Problem gambling can affect anyone — regardless of age, income, or background. The earlier you recognize the signs, the easier it is to get help. gamehq encourages all players to be honest with themselves about their gaming habits.
Setting up your player protection tools on gamehq is quick and straightforward. Here's how to do it from your account dashboard.
Access your account via the gamehq Login page using your registered credentials.
Click your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.
Choose from Deposit Limit, Session Time Limit, or Loss Limit. Select daily, weekly, or monthly frequency.
Type in your chosen limit in Philippine Peso (₱) or minutes, then click "Set Limit." The limit takes effect immediately.
Reach out to our 24/7 support team via live chat or email at [email protected] and request self-exclusion.
Select from 6 months, 1 year, 3 years, or permanent exclusion. Our support team will confirm your choice.
Your gamehq account will be locked within 24 hours of your request. All pending withdrawals will be processed to your registered payment method.
gamehq will provide you with contact details for professional gambling support services in the Philippines during the exclusion process.
Cap how much you can deposit per day, week, or month. Reductions apply instantly; increases require a 24-hour wait.
Set a maximum amount you're willing to lose in a given period. Once reached, your account is paused for the remainder of that period.
Limit how long you can play in a single session. gamehq will log you out automatically when your time is up.
Periodic pop-up reminders showing your session time and net balance, keeping you grounded and aware while you play.
Take a short break of 24 hours up to 30 days. Your account is paused and no deposits or gameplay are possible during this time.
A longer-term break of 6 months to permanent. Irreversible for the chosen period to give you the strongest possible protection.
Opt out of all bonus and promotional communications so you're not tempted by offers when you're trying to cut back on play.
Our support team is available around the clock to help you activate any responsible gaming tool or connect you with professional help.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals who are 21 years of age or older. gamehq takes this requirement seriously and enforces it at every stage of the player journey.
During registration, all players must declare their date of birth. Before any real-money play is permitted, gamehq's KYC process verifies your identity and age using a valid Philippine government-issued ID. Accounts where age cannot be verified will be suspended pending documentation.
If gamehq discovers that a player is under 21 years of age, the account will be immediately and permanently closed, all funds will be frozen, and the matter will be reported to the relevant authorities as required by law.
Only players aged 21 and above
are permitted to play at gamehq.
Underage gambling is illegal in the Philippines. gamehq actively cooperates with PAGCOR and law enforcement to prevent minors from accessing gambling services.
You don't have to face problem gambling alone. The following organizations provide free, confidential support to Filipinos dealing with gambling-related issues. Huwag mahiyang humingi ng tulong.
The NCMH Crisis Hotline provides 24/7 mental health support, including for gambling addiction. Staffed by trained professionals who speak Filipino and English.
Crisis Hotline: 1553 (toll-free, 24/7)
PAGCOR, the Philippine Amusement and Gaming Corporation, operates a dedicated responsible gaming program with resources for players and their families across the Philippines.
Contact PAGCOR directly for responsible gaming referrals and support.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling addiction.
Regular meetings held in Manila, Cebu, Davao, and Quezon City.
Our dedicated responsible gaming team is available 24/7 to help you activate player protection tools, process self-exclusion requests, or simply talk through your concerns in confidence.
Email: [email protected]
NCMH Crisis Hotline — Free, 24/7
If you or someone you know is struggling with gambling addiction, call the NCMH Crisis Hotline. It's free, confidential, and available any time of day or night.
Gambling is addictive. Know when to stop.
Responsible gaming is not just a checkbox for gamehq — it's a core part of how we operate. Here are the commitments we make to every player on our platform:
Gaming at gamehq should always be a form of entertainment — not a way to make money or escape problems. Keep these tips in mind every time you play:
gamehq is here for the thrill of the game — not to cause harm. Play within your means, use our protection tools, and remember: the best session is one you walk away from feeling good. 21+ only.
Gambling is addictive. Know when to stop. | 21+ Only | PAGCOR Regulated